if you buy an iPhone from AT&T (or the carrier) instead of direct from Apple, you kinda deserve the service you get.
I have had 2 iphones replace (outside of warranty) FOR FREE. Same day, walk in.
As I told my nephew, if you show up and act like a !@@**@* you will get treated like an *@&#&#. Attitude DOES matter.
Haha ...
That just happened to me. I have the iPhone 4. When doing the laundry this afternoon I mistakenly threw the iPhone in the washing machine. When I got it out it did not work! =:o)
Off to the mall to the Apple Store. They gave me a brand new iPhone 4 right out of the box. I sat there while they backed it up. I did not pay a dime. It was FREE!
I bought the thing from Apple. I’d rather take my chances dealing with ATT from what I’ve seen.