Based on the initial quote, it sounds like he’s trying to use email for internal company productivity. And he’s right. You shouldn’t be using email for collaborative work in a corporate setting. It’s too slow and too difficult to maintain a conversation thread, especially if there are more than two people involved. Ideally, things like that should be face-to-face, but at least should be done in a collaborative online environment like Sharepoint.
Shame on you for getting the real point of the article. I was reading down the thread, post after post bashing gmail, when the point of the article was clearly how inefficient email is in a collaborative context.
The author and subject are merely pointing out that email, and by inclusion, gmail, are dysfunctional.
Oddly enough, the client I consult at blocks web collaborative tools like google docs or Skydrive or even screen sharing. I deal with team members on a different continents, and we pretty much have to work in emails.
We’re not being as efficient as we could be.