Virtually every expensive system that I have ever purchased came with a warranty.
I always relied upon either getting a detailed operating and service manual or knowing that the seller had in place a mechanism for accomplishing warranty repairs.
Let's put ourselves into the shoes of the purchaser of Rossi's E-Cat.
The purchaser watched Rossi operate the system and verified its key specification of outputting more energy than was pumped in.
Now we can picture the purchaser boxing up the system and moving it to a location chosen by the purchaser. Perhaps the "storage container", if that is what it was, constituted sufficient packaging. I would assume, since it was claimed as necessary for safety, that the 500 kw generator set was included in the package purchased. (Or perhaps the customer would have to supply his own 500 kw generator.)
Once the packages have arrived at the customer's site, it will be necessary to "install" them. Perhaps only a few connections have to be made, since the package didn't have to be disassembled prior to shipment.
What could possibly go wrong?
Rossi must have supplied an operating and maintenance manual. It details what to check prior to turning on the system. How to determine whether its time to replenish the "catalyst". Whether excess amounts of "waste products", like copper, must be removed prior to operation.
Perhaps supplies of "catalyst" must be purchased from Rossi, like razor blades for safety razors.
Finally comes the time when the purchaser, rather than Rossi, intends to operate the unit. The detailed procedure is followed and then ... what happens?
If no excess energy is created, what will happen? How soon will it happen? What recourse will the purchaser have?
The purchaser will be completely reliant upon Rossi to get the system working. The vast majority of the technical world believes that it is impossible for the unit to work. It would be impractical to ask such a person to make operable a system for which such a person has no theory that would permit it to operate.
If the purchaser attempted to employ the claimed thousands who have demonstrated LENR, even they would be disadvantaged, because they don't know anything about Rossi's "secret sauce".
Now imagine how easily Rossi would be able to justify not being able to solve the purchaser's problem immediately. The purchaser bought a system which Rossi had "advertised" as being able to produce 1 Mw, but Rossi was only able to produce 470 kw. The uncertainty in the power output of the unit is greater than its demonstrated output power.
Who would be surprised if the new owner is unsuccessful at being able to operate the system? I predict even more interesting developments ahead.
A "how it works" theory has precisely zero to do with the ability of an end user to operate the system. Do you know ALL the theories behind the devices you use daily?? I seriously doubt that. I know "I" don't, and I'm more technically inclined than most.
"The purchaser bought a system which Rossi had "advertised" as being able to produce 1 Mw, but Rossi was only able to produce 470 kw. The uncertainty in the power output of the unit is greater than its demonstrated output power.
Incorrect. The customer operated the system in two modes..."electronically stabilized" (with input heaters to the reactor cores....COP 6:1), and "self-sustained" (with no power applied to the reactor core heaters). It yielded 1MW in the first case, and your 470KW in the second.
So it performed precisely to specifications.
Unless, of course, it is a total scam.