Do we even know that she has an account at any bank.
Do you know that you have to have an account at a bank to do what you asked? Some banks may do it if they need the coins that day or are just nice. Most however require an account.
If she was this destitute she may not have a bank account.
We don’t know. You may be right. Most banks in my area would have no problem accepting rolled coin, and I have asked banks for paper wrappers for coins many times. I have never been asked if I have an account with the bank. Even if you are right, this poor lady could have at least separated the coins by denomination, or could have gone to the customer service counter to get bills for her purchase. I understand times are tough. I have been there.
At the same time, there are ways of handling this issue by cashiers that should not result in embarrassing a customer, just as customers can avoid the possible embarrassment if they think ahead a bit.
All banks here give out free coin rolls all you have to do is ask for them.I’d assume it was that way everywhere.She could’ve rolled her own rolls before she went to the store then she would not have had more than $5 in loose change and there would have been no problem.She is a dumb woman.