Why can’t a business raise prices? Why apologize for it? If it costs too many customers - then reverse it. But why look foolish and weak with an apology, and trash your own brand name?
>>Why can’t a business raise prices?<<
They can, however if they want to keep customers, they give an explanation and treat their customers with respect. Netflix dropped a bomb on customers that had been loyal for years.
Just as a business can raise prices, a customer can drop the service. Most businesses work to keep those people.
Oh, and this was far from an apology. It was am “explaination” that the CEO gave with a smary smile on his face. It was an announcement of the split. Watch the video. I’m surprised he didn’t have a teleprompter or two.