Still, zero trouble tickets is a very inspiring number, ignoring any downside, of course.
It’s similar to the advantage that comes from using an OS with a tiny user base. The fewer the people using the OS, the fewer the problems reported, and the fewer hackers that will be tempted to “annoy” the system.
addendum to my last post::
The number of problem tickets will rise tremendously as soon as there is an outage at Google or at the users end.
They omitted any trouble-reporting facility. It's done wonders for their reliability numbers!