I've had great results. Have you asked a business sales rep to see if you qualify for a GPO for your business? You can get major discounts.
I have a serious problem with companies like verizon who ship all their jobs overseas, abuse American employees, and then work with other carriers to fix prices.
In India they get phone service for $1 per month for about 600 mins. Sure their labor is cheaper but they got the same infrastructure. Since most American labor has gone to India just where is Verizons costs?
Got a job offer from them once. They wanted me to work 70-80 hours a week on an hourly basis. But they wanted me to know up front they were only gonna pay for 40.
But its Verizon or AT&T for cell phones. So much for eliminating monopolies.