They can do what ever the hell they want
yes, they can do whatever they want, and what they choose to do speaks volumes.
how much do you think it would cost for them to put video recording equipment watching/recording THEM in that back room, and make that available to you when you make your claim?
as much as those fancy scanners?
i submit MUCH LESS.
how much back-room recording equipment is there vs fancy scanners?
they claim they’re there acting for your benefit. doesn’t take much to show that’s not true.