I think I know the bridge they are talking about.
Here’s a Syracuse news link.
I’m familiar with that bridge as well. It is very well marked and I can’t understand how he could have hit it.
I’ve seen the Megabus lots of times and my daughter has used it herself. It does stop at the Regional Transportation Center and likely that’s where he was going as they thought.
Prayers up for all involved. That bus is a mess.