Yeah, well, if not them, there are a dozens of little mom and pop PC guys trying to make a living who would be THRILLED to have a new customer.
Moving to a new PC is not for the faint hearted. And MicroSoft doesn’t make PCs so they don’t CARE.
I’m one of them and for some of the yo yos I have met at Best Buy, I wouldn’t trust any of them.
I’ve applied for those little tech jobs. They act like they want Bachelor’s in computer science with an MCSE. I’ve also overheard those guys push a lot of overpriced and sometimes unnecessary service.