They actually set your temperature? You tell the temp to be “72,” and it doesn’t go that low because the utility has taken control of your thermostat and set the temp at “79.”?
If so, that is outrageous.
Ed
Yes, if I want the apartment to be cooler and I try to adjust the thermostat, it will not move (digital thermostat) until the electric company allows it. They call it a “Smart Sentry” thermostat.