[Dr. Sivana]

Apple's over-engineering occasionally causes these kinds of problems. Those of us who followed the company since the early days remember their first external CD-ROM, which had an unnecessary cooling fan. This cooling fan drew dust over the 1x CD read head causing failure. The fix was to open the case and disconnect the fan. Oh, and the failures usually came about four months in ... on a 90 DAY WARRANTY.

The 90 Day warranty for the U.S. didn't go away until a bunch of Macs were sold with bad Quantum SCSI hard drives. It seems the lubricant tended to dry out after, say 100 days. Apple was forcing people to buy new hard drives. Meanwhile, Apple was taking those defective hard rives, and returning them to Quantum, as they all had an OEM 2 YEAR warranty!

Some nice products, but not always customer friendly.

[NVDave]

I remember that CD-ROM drive. I clipped the fan wires the day I got it.

[bobcat62]

Do you remember the PowerBook G3? That laptop had an issue where the battery would disconnect itself from the laptop from time to time.

Apple’s fix was to ship the affected customers a foam strip & a tongue depressor to install the foam strip within the battery compartment. The foam would force the battery to stay in position & keep physical contact with the PowerBook G3’s motherboard.