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In Faulty-Computer Suit, Window to Dell Decline
The New York Times ^ | June 29, 2010 | Staff

Posted on 06/30/2010 3:22:36 AM PDT by driftdiver

After the math department at the University of Texas noticed some of its Dell computers failing, Dell examined the machines. The company came up with an unusual reason for the computers’ demise: the school had overtaxed the machines by making them perform difficult math calculations.

Dell, however, had actually sent the university, in Austin, desktop PCs riddled with faulty electrical components that were leaking chemicals and causing the malfunctions. Dell sold millions of these computers from 2003 to 2005 to major companies like Wal-Mart and Wells Fargo, institutions like the Mayo Clinic and small businesses.

“The funny thing was that every one of them went bad at the same time,” said Greg Barry, the president of PointSolve, a technology services company near Philadelphia that had bought dozens. “It’s unheard-of, but Dell didn’t seem to recognize this as a problem at the time.”

Documents recently unsealed in a three-year-old lawsuit against Dell show that the company’s employees were actually aware that the computers were likely to break.

(Excerpt) Read more at finance.yahoo.com ...


TOPICS: Society
KEYWORDS: computers; dell
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This explains a lot for me since we buy Dell computers. Well we used to.
1 posted on 06/30/2010 3:22:39 AM PDT by driftdiver
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To: driftdiver

From the few hundred I have had my hands on, Dells usually held up well and gave little if any trouble. Really old units had typical failures such as boards/power supplies/bad caps.


2 posted on 06/30/2010 3:32:52 AM PDT by wally_bert (It's sheer elegance in its simplicity! - The Middleman)
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To: wally_bert

You can imagine the Dell customer service department...getting this complaint...then noting it’s a math department at a major university...so then they cook up this excuse of folks adding too many numbers and that screws up the computer.

I’m just curious if the Jack Daniels distillery had Dell computers and would call up the customer service folks with a similar complaint...would they suggest that alcohol is causing the Dell computer to screw up as well?

This is where you take the guy who made up this excuse and just let him go (don’t even fire the guy)...and make sure everyone knows what he did.

Somewhere about six years ago...you could see various Dell models having unique problems (their first “mini” would burn up the motherboard in twelve months, then you did the warranty replacement, and the second lasted roughly twelve months...the whole interior was just too hot and no air circulation was the culprit).


3 posted on 06/30/2010 3:37:52 AM PDT by pepsionice
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To: driftdiver

Maybe Dell should just shut down and refund the value of outstanding shares to their shareholders, lol.


4 posted on 06/30/2010 3:40:46 AM PDT by RegulatorCountry
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To: pepsionice

Corrosive fumes from alcohol distillation ... yeah, that’s it, corrosive fumes.


5 posted on 06/30/2010 3:42:03 AM PDT by RegulatorCountry
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To: wally_bert
From the few hundred I have had my hands on, Dells usually held up well and gave little if any trouble. Really old units had typical failures such as boards/power supplies/bad caps.

If my memory serves me, it was just a specific optiplex model.

6 posted on 06/30/2010 3:46:13 AM PDT by EVO X
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To: wally_bert

I had similiar problems with compaq, they all failed at the same time.

My recent calls to Dell for warranty support were quite disappointing.


7 posted on 06/30/2010 4:00:43 AM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: EVO X

“If my memory serves me, it was just a specific optiplex model.”

Thats the only one they’ve admitted the problem existed on.


8 posted on 06/30/2010 4:01:34 AM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: driftdiver
I was given an "old" computer after an upgrade, and I found a bunch of those leaking capacitors in it. It wasn't a Dell, and there were a LOT of electronics manufacturers hit by this problem.

Due to the way the boards are constructed, and my lack of a $2000 soldering station, I had a very difficult time replacing about 8 capacitors without damaging the board. I ended up having to mount them upside down on the board with double sided tape dots, and use jumper wires to connect the leads to the board pads.

I'm using that very computer to write this even as we speak.

9 posted on 06/30/2010 4:06:23 AM PDT by Dumpster Baby (Truth is called hate by those who hate the truth.)
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To: Dumpster Baby

I wish this article had named the capaciter and its manufacturer(s). Capaciters are used in lots of electronic manufacturing, and I have thousands in the warehouse, left over from various jobs.


10 posted on 06/30/2010 4:13:39 AM PDT by afraidfortherepublic
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To: afraidfortherepublic

In before first “should have bought a mac” post.


11 posted on 06/30/2010 4:14:49 AM PDT by don-o (My son, Ben - Marine Lance Corporal texted me at 0330 on 2/3/10: AMERICA!)
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To: driftdiver

See Reply #10.


12 posted on 06/30/2010 4:14:53 AM PDT by afraidfortherepublic
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To: EVO X

It does and mine fails me on which one. 520’s and up that I run into seem durable enough.


13 posted on 06/30/2010 4:16:04 AM PDT by wally_bert (It's sheer elegance in its simplicity! - The Middleman)
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To: driftdiver

Despite what complaints I have had with Dell, my run-ins with HP/Compaq have been far worse.


14 posted on 06/30/2010 4:17:49 AM PDT by wally_bert (It's sheer elegance in its simplicity! - The Middleman)
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To: afraidfortherepublic

Panasonic DVC Pro videotape machines from a few years ago had endless capacitor problems. The maintenance unit would have to recap every deck every couple of months.


15 posted on 06/30/2010 4:19:32 AM PDT by wally_bert (It's sheer elegance in its simplicity! - The Middleman)
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To: afraidfortherepublic

“I wish this article had named the capaciter and its manufacturer(s). Capaciters are used in lots of electronic manufacturing, and I have thousands in the warehouse, left over from various jobs.”

If my memory serves me correctly, ALL the electrolytic capacitors were potentially affected at a certain time of manufacture. I think the problem was that there was only ONE source for a chemical used in the manufacture of the caps and that it was contaminated. All manufacturers were affected to some degree. At that time I was working for NCR and had to replace a boatload of IBM motherboards.

PC’s are (for the most part) junk! Consider the hardware as disposable. The hardware will be overtaxed by the changes in software demands in about 2 years time.

Good thing FR has a very simple web interface. Gosh, I can even use a Win98 machine if I need to (or Puppy Linux as I am now).


16 posted on 06/30/2010 4:26:27 AM PDT by vanilla swirl (Where is the Black Regiment?)
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To: driftdiver
Thats the only one they’ve admitted the problem existed on.

They had a 2 stage failure. The first was the product line was bad, and then they failed at correcting the problem to the satisfaction of the people that bought the product. Unfortunately for Dell, the bad product was sold to major companies so word got around quickly.

17 posted on 06/30/2010 4:28:03 AM PDT by EVO X
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To: driftdiver
This sounds like the capacitor problem that was prevalent throughout the industry. A lot of people, including those who built their own computers, were victims of this as the mother boards had these defective capacitors. The capacitors bulged and sometimes burst.

I built a computer with one of the boards that was subject to failure. I guess that I was lucky since mine is still working. I didn't have to replace any capacitors. I'm not the one using it but it doesn't seem to have any capacitor related problems.

18 posted on 06/30/2010 4:31:24 AM PDT by FreePaul
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To: vanilla swirl
If my memory serves me correctly, ALL the electrolytic capacitors were potentially affected at a certain time of manufacture. I think the problem was that there was only ONE source for a chemical used in the manufacture of the caps and that it was contaminated.

Let me guess. China?

19 posted on 06/30/2010 4:32:05 AM PDT by PapaBear3625 (Public healthcare looks like it will work as well as public housing did.)
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To: wally_bert
It does and mine fails me on which one.

I think it was 270 plus or minus 10..

20 posted on 06/30/2010 4:32:54 AM PDT by EVO X
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