[FlJoePa]

I wish she had XP. Its Vista and I just want it gone. I agree about the disc, but its Mothers Day and I sort of need to get something to her today.

[raybbr]

Not sure if you could simply e-mail her the link MS sends you. Could be worth a try.

Has she backed up all of her data?

I sense you being on the phone all day today. :)

[Abby4116]

Has she run the program put out by microsoft to see if her computer can take the upgrade? Some software that was vista compatible is not being upgraded to be used by windows 7 (HP has a list of their computers on their website that contain some of these programs).

Using an upgrade disk, I did a clean install of windows 7 on my desktop, but I have put off upgrading my HP laptop from vista because there are things I don't want to lose (like my email via windows mail). I'm not sure how windows 7 upgrade handles that.

Send her a "gift" of an upgrade from amazon. They will send her an email telling her of the gift and at least she will get the disk.

[Florida native]

The email address input during ordering is where the download link is sent.

I've installed Windows 7 from XP or Vista(part of my job)...my routine... backup all docs, personal files, favorites, PSTs (outlook mail files) and choose Custom (clean) install.

As long as you have DSL, Cable, or greater download speeds, you can download the ISO and burn the image to DVD later. I've downloaded Win 7 three times for my college kids and for myself, without a problem.

But you want this to go to your mom...upgrade install would be easier (but Custom install would be better).

Does she have a DVD ROM or DVD Burner? Is she computer savvy? Can she follow written directions on how to install Windows 7? Is her computer ready for Windows 7? To be sure, ask her to download, install, run the Windows 7 upgrade Advisor...file is relatively small and will check her computer for hardware/software installed for compatibility with 7.

[ErnBatavia]

I’d call her local Best Buy and hire a Geek Squad kid to run over and do it...