[raybbr]

What operating system is she running? If it's XP and she knows very little about PC's she'd be better off having someone do it for her.

I don't really know the answer to your question but I believe that the download would come through a link supplied to the e-mail that purchased the product.

Also, a great number of people have had trouble with the downloaded upgrade file. You are better off paying the extra $ for the disc and you can send her that.

[Mercat]

Go to Wal-Mart, buy her some flowers and a card, and save the stressful tech stuff for tomorrow. Does she even want Windows 7?

[raybbr]

PC help

[savedbygrace]

Give her your credit card info and walk her through the purchase and the download and install. If the CC auto approval burps at her, then call your credit card bank and have them add her name and address to your account. Then the purchase won’t burp. (There might be a delay before the new name & address gets added.)

[Gomez]

First, have you checked the Windows 7 upgrade matrix? Most upgrades require a wipe and reinstall.

[libstripper]

She really ought to have someone help her do it. Before doing the upgrade she’ll have to back up all her files and make sure she has the installation disks for her old applications. That’s because she’ll either have to reformat her hard drive before starting the installation, or Windows 7 will do it for her; I’m not sure which. Once she’s completed the installation, she’ll have to reinstall her old applications and then reinstall all of her old documents. All in all, it’s a pretty daunting job.

[GreenLanternCorps]

Have her take it somewhere to upgrade it. I do tech support over the phone. Something as complex as this CANNOT be done over the phone. There is too great a possibility of mis-communication, particularly with a non-technical person to do this over the phone.

It will be a nightmare. I guarantee it.

[Sprite518]

Make sure you uninstall her (Norton/McAfee/Or whatever she uses) to protect her computer first. If you do not, then you are going to have MAJOR problems. Then after that install the CD. This takes at least 2 hours. I would actually do it on another day, or send a computer tech to do it for her. You do not want to stress her out today.

[Sprite518]

Make sure you uninstall her (Norton/McAfee/Or whatever she uses) to protect her computer first. If you do not, then you are going to have MAJOR problems. Then after that install the CD. This takes at least 2 hours. I would actually do it on another day, or send a computer tech to do it for her. You do not want to stress her out today.

[Redleg Duke]

Funny. I just am backing up my files in preparation for upgrading my computer from Vista Ultimate 64-bit to Windows 7 Ultimate 64-bit.

I have had the software for several months, but wanted to wait until after tax-time to upgrade.

This morning is the morning!

[Victor]

Considering the potential hassle for the upgrade, you might consider staying with Vista. I have Vista on my latest cats'-meow laptop and it works just fine.

There are subtle nuances that make it a little different from XP, but I have had zero problems....other than the possible fact that Norton AV seems to run terribly on Vista- no big deal, I got rid of Norton and all is well (I can't verify this- just a hunch).

[WKeller]

THERE IS NO UPGRADE!!! It is a “shread and replace” process. You will need to do an install from the ground up - delete the partition, reformat and then install. All programs and data on the notebook will be lost. Make sure she saves all data and has all install disks at hand. And, of course, make sure she knows how to do all of these things.

Why not just a nice night out with your mom, a nice resturant and maybe just an evening of talking? She will value the time with you much more than Windows7.

[ShadowAce]

[JoeProBono]