Sony Addresses Its SXRD HDTV Reliablity Issue
Sony has responded to consumer complaints regarding it SXRD rear projectors. This issue has required the replacement of the “optical block, which contain the imagers within its light engine . This has been an expensive “out-of-warranty” replacement. Sony’s website now states
“As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of KDS-R50XBR1 and KDS-R60XBR1 model SXRD Televisions until October 31, 2008, regardless of purchase date. This extended warranty does not apply to replaceable projection lamp and other parts that may be used in the televisions. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at 866-850-8674.In addition, Sony is announcing that for any owner of a KDS-R50XBR1 or KDS-R60XBR1 model television who paid out-of pocket expenses on or before May 1, 2007 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement attached HERE; all claims must be postmarked by December 31, 2007. See the claim form for complete terms and conditions.”
Covered Models
* KDS-R50XBR1
* KDS-R60XBR1
For more information go to http://esupport.sony.com/US/perl/news-item.pl?
mdl=KDSR60XBR1&news_id=185
Problems have been noted by a number of consumers refered to as Yellow Blobs or stains in the image. There is a pending class action lawsuit against Sony regarding this issue.
The link isn’t working for me. I have one of these Sony’s, and have had it repaired 3 times by Best Buy. I still get the haze. Is this recall over already?
Just received my replacement today. I am a happy camper. I left out of town two weeks ago and not sure IF the optical block went bad all of a sudden or IF it was more gradual. It was horrible when I returned. Called on a Wednesday, mailed a photograph of the screen and the sticker wit serial number on the back on Thursday, that next Monday was President’s Day, the next day my order was placed and credit card charged for the new 3D capable 810 model for 640 and some change plus local sales tax of 5% (we live in county so no city tax). Woo Hoo. I was very upset at first as my 50” KDS2020 model was my Mother’s Day gift in May 2007 and the end of the warranty extension was 12/31/2010 . . .but I called anyway because it just wasn’t right . . . and much to my husbands amazement with a little bit of my Southern charm, I’m sure, I have my replacement less than 2 weeks later. They emailed me and kept me updated every step of the way.