I once purchased a tavalera ornament frog that arrived with chips on its toes and other places. It wasn't due to shipping, it was just plain junk that the seller should never have sent out.
I left a "neutral" feed back saying it was damaged. The seller contacted me wanting me to change my feedback and asked why I didn't send it back to him.
I told I was just going to consider it my loss of money due to the hassle of packing the thing back up and driving to the closest UPS station. I also told him that if he had a shop he wouldn't have even put it on a shelf thats how badly it was damaged and that he didn't even have any business trying to sell it it......