Agreed. I'm overhead (database). What I see is too many coordinators who are coordinating the facilitators.
I was overhead, too - taxes and regulatory compliance. Those things are necessary, but I think there should be an attitude of greater respect for the employees in the real business, even if they lack the credentials of corporate headquarters employees.
It’s too easy to hire more high-salary consultants on the coordinators of facilitation, instead of recognizing that there’s really only so much that kind of employee can contribute to stockholder value. Maybe what you really need is more cashiers!