She’d worked there for so many years. If that was the mistake, I just feel that she would have known to put it up around her head or in a bun. If she didn’t know to do that, then no one knows now that it was a mistake.
The Orca is a multi-million dollar SeaWorld asset. SeaWorld is trying hard to not have to lose that asset. Humans are easily replaced.
If, indeed, that was the cause of the attack--and people knew that this type of behavior could trigger an attack--it seems to me quite negligent that SeaWorld would allow its employees to wear ponytails while working with the animals.
As another poster noted, this will be a very costly incident for SeaWorld.