911 operators, in my experience, are not very smart and rely on a template to guide their actions/advice.
In my area, I get the strong feeling that 911 operations are merely a make-work program designed to keep ghetto people from being completely idle.
Just a couple of weeks ago, in a similar story, the guy SHOT his way out of the truck.
Ears will probably be ringing for rest of life, but better than the organ music and tears....