Chicago enough said. Not one of the friendliest place, I sure wish my brother would move.
This is way out in the sticks. West of Aurora. Almost rural.
I used to deliver for a catering company and tips were not always given. However, I always smiled and said "have a nice day". He should have bit his lip, ignored the slight, let it go, and drove away. Getting into a shouting match with the woman was a mistake that I'm sure he won't make a second time.
That being said, I hope this bully spends some time in lock-up. Maybe that will teach him some humility.