We know about that. This never happened when I started. You can avoid this 100% of the time if you just look in the cage before putting it in the machine. (I figured that out on my first day) I blame the quality of high school graduates we are getting now (at least according to the trainees I've seen) They know everything about the evils of global warming or how wonderful Obomunism is for the oppressed but if you ask them to follow simple instructions or use common sense they are incapable of performing the task. Heaven forbid you ask them to do simple calculations without the need of batteries. BTW you must be in Harry Reid land.