try opening the player with realplayer or windows media.
Oh, I forgot: she said she can’t use Windows Media Player because of her rogue software.
I don’t think I have the heart to recommend Real Player, since I hate it myself (remember the old line “Friends Don’t Let Friends Use Real Player”).
I only installed Real Player on my PC to watch Imus In the Morning (sad, isn’t it?).
I get FNC online just fine, but for FOX Business, it said I needed Real Player.