“Factory” settings are built in - so I clicked on F11 every second or so after pushing the start button on the computer... kept clicking F11 until the option came up. Then followed the onscreen directions to restore computer to factory settings. That was the easy part.
Spent the next 8 hours updating two years worth of security patches, updates etc. Also had to reload all my own software. If you do this make sure you've got ALL your “names” and passwords etc. I bought my computer at COSTCO because they have unlimited free help if you buy the computer there - ( if it has to do with the computer - not a virus - but they did walk me through the first “go back to factory settings”....
And yeah - I know that stuff about "backup" ...
See post #59