[Hulka]

Quality?

Heck, I’d be happy if the stewardesses lost the scowl and the gate agent stopped the snarky attitude.

[StolarStorm]

Oh.. I know what you mean. When I was an employee I flew a lot and ran into those bi*tches all the time. You can blame both the Airline AND the unions for this problem.

The Airlines forced big pay cuts on employees who were already underpaid according market rates. Employees were PO'D BIGTIME and the customers suffered for it. The good ones left for better jobs and you got stuck with the nastys.

The unions are also to blame because they reward seniority excessively. Being a gate agent or FA was always supposed to be a short term job for the young. But when the workers get paid much more as they age, they are more likely to stick around. And sorry, but they have tough jobs and you really don't want them in those jobs long enough to get a jaded attitude.

With the pay cuts, only the higher paid FAs and gate agents could afford to stay. So you get stuck with the old jaded mean ones who weren't able to snag a pilot husband, or the ones who had no other career options.