Thanks. I will print out your note so I can tell them what I need when I schedule. I will follow your instructions.
I thought it was small amounts oil or grease that may have been in the bottom of their shoes rubber and over time when they turn to pivot in a traffic lane it made it worse. I thought enzymatic stuff might eat the grease. Sounds like you and Chem Dry have the solution to improve the situation.
Grungy whites turn into bright whites using it. I haven't had a problem with it hurting clothes, even colored clothes. Do a spot test to be sure, though.
You might try a spot test to see if it would hurt your carpet.