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Southwest apologizes, reimburses San Jose mom tossed from a flight with cranky 2-year-old
San Jose Mercury News ^ | 10/31/9

Posted on 10/31/2009 10:50:30 AM PDT by SmithL

Southwest Airlines has apologized to a San Jose mom who was kicked off a plane along with her unruly 2-year-old son earlier this week.

But Southwest spokeswoman Marilee McInnis told the Mercury News the airline did not regret its decision to yank Pamela Root and her son, Adam, off the plane — which flight attendants made in the interests of safety, she said — just the inconvenience it caused the family.

Root said Friday she accepts Southwest's apology, "and in the future we just hope that children are not separated from their luggage."

(Excerpt) Read more at mercurynews.com ...


TOPICS: Travel
KEYWORDS: screamer; southwest; terribletwos
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To: SmithL
She was stuck in Amarillo and forced to buy a portable crib and diapers and stay another night with her parents.

BS

21 posted on 11/01/2009 12:53:54 AM PDT by Irish Eyes
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