I love TripAdvisor. It has very seldom steered me wrong. It’s a must before visiting a new city.
I use trip advisor too even if I’d already previously stayed at that hotel - if it’s been a couple years.
I do owe them a review for a Fairfield in in Butler, PA. The toilet was not flushing well so I asked someone plunge it while I was out. Upon my return 3 hours later, the desk clerk told me she was the only one on duty, and handed me the plunger. So that was weird. If it were a place that was in a more urban area, though, I don’t think I would have been too pleased.