It’s like extracting rear molars, isn’t it? I suspect that it will take more than just asking the right questions. (Something like a court order?) But the fact remains that these bureaucrats want to make sure that their responses are truthful, technically, though parsed to the limit. They don’t want to be culpable when it all blows up.
And be sure to look at the COLB again. The information presented reflects info he is filing in ‘hopes’ it will be “Accepted by the State Registrar.”