This is true. Come to think of it, I don't think I've ever asked a BB employ a technical question. Though I do some people that have. I know a guy that asked a BB employee what he would need to buy to setup a networked printer. He ended up walking out of the store with around $550 worth of hardware, most of which he obviously didn't need. I spoke with him afterward, and set him straight. He ended up taking most of the stuff back.
Actually its comical. I usually know exactly what I want when I go in to Best Buy and its usually because I can’t wait to order it from the Internet.
I can’t count the number of times I have gone in to Best Buy and asked for product X and I can even describe what it looks like and I get either a blank stare or the “We dont carry that” responses...