Good luck, all I know is that the laz-y-boy people told me:Lane is a 4 letter word.
Hmmmm, sorry to hear you are having so many problems. Perhaps you got some bad merchandise.
We have Lane products in our home and pieces passed down from grandparents. I love Lane and am sad your experience with them is not good.
Why not just get in touch with the highest person you can? See what they can do for you. They have a good name and am sure he/she would want to make this right for you.
Good luck.