I held on for nearly two hours and finally gave up and emailed. I sure hoped the wait was because of people complaining. I only joined to get a reduced rate on hotels, but the membership will end up costing me in the end because of their stance on health care.
AAA membership will get you the same discounts. Some chains give you the same 10% discount for being over 65. Or you can usually find travel and lodging discounts online.