Wow, cool store! Our Apple store is just a little thing, in a strip mall. The customer service, however, is as described. They don’t laugh when I bring in my 9 year old iBook, and they actually looked sad when they told me it was finally beyond repair. Of course, having my records told them I also have a MacBook Pro, so they didn’t try to sell me a new laptop. They did enquire as to the MBP’s health, and asked how the drive that had been replaced was working out “Hey, your drive doesn’t sound like a helicopter is landing on your desk anymore, right?”
Forget the lawyers, I wish my doctor’s office was as attentive as my boys at the Apple store. Now, if they would just ditch that exclusive with ATT for the iPhone....