[SeeSharp]

They are wisely responding to their customers demands as any smart business should. That doesn’t mean their customers aren’t ignorant.

[dblshot]

That doesn’t mean their customers aren’t ignorant Don't mean they are either.

[justlurking]

They are wisely responding to their customers demands as any smart business should.

No, they are responding to their insurance company's demands.

There's a comment appended to the original story on npr.org about this.