I thought all the parts to that bed were replaceable. Have you tried calling the company about fixing the broken parts? We just got one a year ago. How long have you had yours?
In 2000 my hubby fell and broke his back. We had been sleeping on a hand me down mattress that finally had springs poking out in places. I wouldn’t put my fear injured hubby on that mattress, and was hearing the ads for the Select comfort bed. I think Rush was advertising them. So we got it then. A few months later they added numbers to the air control remotes and changed the name to Select Comfort bed. It is the same bed.
Yes I contacted them, and yes they replaced parts, but it is still a broken down mess, and they replace as little as possible. We not only have the head lower than the rest of the bed, but we now have a void between the left and right mattresses. The first one in the bed falls into the hole, and the next one rolls on top of them.
If I could afford to buy a new bed I would!