What kind of idiotic policy is that? If you take the person’s money, but then YOU don’t deliver the requested merchandise, then YOU must refund the money. Period. That’s Business and Customer Service 101. At the very least, you should check to see if you have the stinkin’ nuggets BEFORE you take the money.
This McDonald’s was out of line here. The lady shouldn’t have called 911, but Mickey Dees screwed up.
I suspect she will be at the “white” house party tomorrow nite