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but when the chips are down they want to get paid for that extra 15 minutes after taking an hour and a half for lunch, take their paid time off when I can't get a day off. When we need to canvass to bring in new customers..."sorry, I have to go pick up my kids."

There is a reason for that: the employee sees an employer who refuses to pay them a decent wage. Why should I bend over backward to help someone out when I know it won't do me any good. I know, I've been there. Busted my hump for a company for 14 years, came in early, left late, Did jobs I wasn't required to do ("not in my job classification") because I believed it was the best for the comapny and what was best for the company was best for me. I knew things about that business that the President and CEO had no clue about. Who was more indespensible, him or me?
I never kissed butt, so eventually they got rid of me (along with other middle management-types). Two days didn't go by and they were calling me for help on things. Do you think I gave it to them? Not a chance! Treat you employees like crap and you get crap work out of them, treat them right and they'll make you proud they work for you and not someone else, that's what I'm talking about, not some low-life who's just looking for a paycheck (there are too many of those, I'll give you that!).

Why should I bend over backward to help someone out when I know it won't do me any good. I know, I've been there. Busted my hump for a company for 14 years, came in early, left late, Did jobs I wasn't required to do ("not in my job classification") because I believed it was the best for the comapny and what was best for the company was best for me. I knew things about that business that the President and CEO had no clue about. Who was more indespensible, him or me?

The Peter Principle ensures that there will always be incompetent, stupid, or corrupt managers. If you busted your hump for 14 years and the management didn't recognize your value then:
A. Your management was stupid/blind and you shouldn't have waited around for them to fire you...you should have quit and taken your services to someplace else where you would be valued appropriately.
B. You weren't as valuable from their perspective as you thought. Even if you didn't share your knowledge, I am sure they eventually figured it out. Very few people are irreplacable and we all have to make sure that our value/pain-in-the-ass ratio remains far above 1.