if using XP try this:
control panel,system,hardware,device manager
on the top you should see file,action,view,help
Click “action”
click “scan for hardware changes”
did your drive appear?
yes it did appear!! now what?
I did what you said and sure enough it showed up. I put the CD in the drive and it did nothing. Then I clicked on the CD icon in the My Computer section (somehow I got it to appear again) then while the CD was put back in, I double clicked on the CD icon and sure enough, got the CD installed.
How weird is that????
It is my tax software I was attempting to install and thank goodness, it worked.
Thank you so much!!