You picked up on something with the man - was there anything else that you noticed? How long were you in the store? Why would anyone keep him as an employee if he offended so many? Did he seem to be more “in charge” than you would have expected? Was the excuse for his behavior somewhat fearful?
“You picked up on something with the man - was there anything else that you noticed?”
The man expressed no overt hostility at all, he simply refused to acknowledge my existence, even while phoning in my phone cards.
” How long were you in the store?”
maybe 20 min
“Why would anyone keep him as an employee if he offended so many?”
Speculation - family. no idea.
“Did he seem to be more “in charge” than you would have expected?”
no, there was a guy behind the register, older (60’s), whom i took to be in charge, maybe even the owner.
“Was the excuse for his behavior somewhat fearful?”
not really, more like he had heard it before, he was really sorry, the salesman who helped me knew exactly what I was talking about, but nothing was going to be done about it.