I got the names the first time I called. Oddly enough, I was told it was Ruger policy not to disclose the last names of phone customer service reps. What do they think - I'm going to hunt them down? Is this a admission that Ruger thinks gun owners are less stable?
Think about it. To protect their employees, {and the company from liability} they aren't going to give you any last names. Companies that don't have this policy can get in big trouble. In the real world, I service some stuff that can be pretty dangerous. One of our associates was recently dragged into court over the death of a customer. Seems this customer had obtained the name of a technician and would call him requesting various "how to" advice. The tech wrongfully assumed that anyone that asked him for advice would have a basic knowledge and some safety training on the product. During a phone conversation, the tech left out a key warning, similar to "shut off the airplane before working on the engine". The customer received a Darwin Award and the company was promptly sued. All because a tech was trying to be a nice guy and give out a little free info to someone he was trying to help.