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As a support person for both systems and some other things, my only beef with the Macs is the users. They really don’t know how to *do* anything when it is not as expected. They don’t know how to troubleshoot and just throw their hands up. I had one tell me it was just a tool. Fine, but don’t pretend it is a crisis when you don’t even try.

/rant off. Whew I feel better.

What an interesting observation! I worked several years at a large newspaper that was combined in one building with a major NBC TV outlet and an online organization. I was in the news photo department of the paper so I had occasion to work with people in every department of all three organizations. We were one of the first major groups to embrace ‘convergence’, the idea that everyone could share everything and everyone would be better off. It's a concept that must have been dreamed up by a liberal. It looks great on paper, better when described by the CEO and absolutely heavenly when presented as a multimedia production on a 50 plus inch plasma display. In practice it turned out to be much like most liberal ideas and programs, easier said than done.

I'll not bore everyone with the details but it was a disaster. None of the components was ever as good as it was before.

There were both Mac and MS systems all through the building. Your grasp of the difference in the users is the most accurate description I've seen. I cringed anytime I answered the phone and found myself talking to a Mac user. MS users were frequently problematical too, especially the photographer of 30 years being forced to move from film to digital, but as a whole the MS user was easier to deal with.

Thanks for the observation. Certainly brings back memories!

I could have been more tolerant of the problem users if they had simply acknowledged that their trouble stemmed from having little or no understanding of what they were trying to do and had abandoned any hope they had of solving the problem to the vagrancy's of the computer. Never a good place to be. They were always very defensive and often downright nasty.

PS I recall the day corporate announced they were abandoning the Mac platform and would be moving to strictly MS systems. I will leave the reaction of the Mac users to your imagination. Think big.

Mac users don’t know how to handle the sorts of crises that Windows users find routine. Hmmmm.... Now what does THAT say?

As a support person for both systems and some other things, my only beef with the Macs is the users. They really don’t know how to *do* anything when it is not as expected. They don’t know how to troubleshoot and just throw their hands up. I had one tell me it was just a tool. Fine, but don’t pretend it is a crisis when you don’t even try.

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I DON’T WANT to troubleshoot a computer, I’ve got an imac and a macbook now and curse a lot less now. I also do not want to ever learn to fix my car.

Why in the world does microsoft windows send you out to the mean streets of the internet with nothing but a rusty pocket knife to protect you against an advancing army of trojan horses, viruses, malware, etc., ad infinitum??? And why do I have to be the one to pay/figure out my defense strategy?

It’s insulting/bordenline disdainful to the consumer, OK gladiator here’s your wooden stick go fight those lions.

Doesn’t microsoft realize this is their biggest disadvantage against apple and why they’ve lost me forever as a cusomer. The OS SHOULD protect you for FREE or it’s worthless.