Yep, Northwest sucks. Not only their service, but they’re also leftist - they cut a deal with Senator Feinswine to fly anti-gun marchers to Washington DC at steeply discounted prices. Of course, Northwest is merging with Delta now, so we’ll see how that goes. I usually fly United or Continental.
From what I’ve heard, the Northwest/Delta merge means the Delta ground crews will be the first to be let go. The reason is that Northwest ground crews are paid less than Delta ground crews (or so I’ve been told).
And you don’t EVEN want to get me started on United and their hub at O’Hare. IMHO - they’re even worse than Northwest.