On the other hand, I have an LG phone that about a couple of years old, and has never needed any more service than me taking off the battery and putting it back on.
Sounds like the Iphone may have reliability issues.
You must be "living right", because my experience with LG phones (received as a replacement from Cingular for a broken Motorola - went through three defective LG phones before they decided to try something else, family who have had LG phones, students who have tried LG phones, and friends). The vast majority of LG phones I have seen or know someone who has owned one have been garbage. I won't go so far as to say they are 100% junk - but my experience is just that.
So be happy yours has been basically trouble free (except why are you having to remove and replace the battery?).
You have missed the point of the story. It isn’t about reliability of an individual gadget. It is about the customer experience when one of those gadgets gets whacked out.
No electronics maker has zero failure rates. But all too many have no customer service, and rather than the customer becoming a “raving fan”, he becomes a detractor of the product.
Apple doesn’t have that problem. Some of the biggest Apple “evangelists” are recent switchers—from Windows to Mac especially.
This article is about the “halo” effect if nothing else.