This happened to me with the wreath for my daughter’s Holy Communion. I had selected pink and white tea roses and what I got was dying junk. I picked it up about an hour before the Mass, and the florist laughed right in my face.
There was absolutely nothing I could do because of time and travel constraints. We made it through the ceremony, but the pictures are terrible.
I sent my Neanderthal brothers back to the florist to obtain a full refund and got it, but I still can’t look at those pictures without getting mad all over again.
I hope this bride makes the thief florist pay up for ruining her day.
I think I would go without flowers before I displayed dying junk ... but maybe that’s just me. I feel for your situation though. A florist absolutely has to understand that they are sometimes dealing with very emotional occasions in the lives of their clients.