Two words: Eye Tea.
yup, that’s what happened. I posted it on FR on some mac thread not long ago.
I am the go-to guy in my institution for Macs...which is okay. I get along with IT, and they just direct people to me. I can usually get em fixed up in no time at all. I can also remove some of the FUD, since the IT guys respect me and will listen to me and help out when they can.
Works all around for me...:)