Sorry, I’ve never had that problem, but I’ve always bought American. HP definitely offers this, or did as of 2006.
Yeah, I think Dell still sends or offers the CD too.
Trying to deal with HP on repairs for a couple of customers' computers in the past year has quickly pointed me back to Dell again. Dell has their own problems, but the others seem to have so many more problems.
If a customer won't buy a computer from me, I'll cautiously recommend a Dell.