I didn’t say anything about discounts. The customer service was abysmal.
They actually wanted me to make an appointment with the “genius bar” to return a defective eight hundred dollar monitor THE DAY AFTER I BOUGHT IT!
Prior to that, I bought a scanner from them. When we opened the box, the glass was broken. Upon returning it, they told my wife “yeah, we’ve been having a problem with them coming in like that.”
Of course when I mentioned the scanner problem while returning the monitor the store manager made sure to tell me she’d never heard of such problems, so many times I began to feel like she was impugning my honesty.
It takes me 45 minutes to get to the apple store from my house. When I have to piss away 3 hours of my time to correct problems that shouldn’t exist in the first place, I expect some form of compensation besides “sorry for YOUR problem, have a nice day.”
Our CompUSA has an official apple rep. on staff that’s been there for five years and is a hell of a lot more appreciative of small business than the granola crunching, sandaled, half-wit they brought in from California to run the apple store.
That’s very odd about the service — in light of the following —
http://www.freerepublic.com/focus/f-chat/1858884/posts?page=53#53
Don’t know what’s going on in that particular store, because — overall — Apple seems to be doing very well in the customer service area...
All I can say about that is if Apple has a few of those kinds of problems, then it’s obvious the rest of the PC area (of other companies) is having probably ten times worse problems in the customer service area...