I believe Walmart will pony up the loss if your folks will just continue to press them. However, your folks need to get on them right away. If the store manager will not listen, take it to the district manager, and keep going up. If I get any useful information from my bro-in-law, I will let you know.
Thanks.
I just called him and told him much of what you guys have all said, plus discussed the article. He's feeling much better and feeling more confident that he will get his money back. He was devastated earlier.