She was exactly that type according to my Dad.
I'm psychic! (okay, then I just know the type ;-) I feel real bad for your folks getting ripped that way.
I'd be going after Murphy's oil with a vengenance for any security tape and I'd be ripping the police chief and/or mayor's about incompetent policing.
There's a senior center just about everywhere, they have advocacy services there as well. Some police departments have officers assigned specifically for senior crime because they are such a target for fraud artists like this one. The PD probably has a website too and may have department heads listed with email addies and extension numbers.