I believe he said the attendant zeroed the card. This confused me because I would think (and never working as a cashier I have no direct knowledge how this works) that if the attendant could zero out the card, she could have issued herself a card. Or maybe she doesn't have access to add money but only remove?
I don't know... the whole concept of ripping off customers is confusing to me, but I do know I will NEVER purchase or allow a store to give me a refund or discount with a gift card again!
I know I sound petulant, but after thinking about it all, I wish Murphy would have offered to give my Dad a little more extra than 83 cents. The reason is that my parents spent money going back and forth to Walmart 3 times, plus driving to the police station twice. Not to mention the stress. I'm grateful he got his money back, but I wish they'd done it immediately instead of putting him through all the trouble. I'm still rather ticked at both Murphy/Walmart over the deal. Some of the details I left out before was that Walmart manager said he couldn't do anything about it while my Dad was there and when the manager called Murphy to pass it off to them, they said it was Walmart's problem.
It seems to me they could have told him they would investigate and get back with him instead of making my Dad run around town several times begging all to help him. If it wasn't for your guys help, he wouldn't have ever received a refund.